Important customer information

If you are not satisfied with products purchased in store or in DMD, you can return (just buying in Europe) within a period not exceeding 7 days, after receiving the product.

Returns must be sent along with the refund form, duly completed with your refund NDE, which will be sent after notification of the return to DMD. For any claim or potential impact, we recommend you contact at the Customer Service, phone: 615 18 50 77 or send an email to:

Returns must be sent to:

  Digital Micro Devices s.l.

  Federico García Lorca, 5

  MUSEROS 46136 (Valencia) - Spain.

The refund will be done by mail or preferably by MRW transport or TNT.
The refund amount will be made by credit or discount for buying any other product of DMD.

The rules regarding refunds, (covered by the Act of 15/1/96 number 7 / 1996) claims, warranties, and issue invoices, are as follows: No refunds will be admitted to not come in original packaging and the product in perfect condition. Products such as electronic modules or some who may be reproduced or copied without delay, (Compact Disc, software, books, etc..) Are not allowed unless they are returned in their original sealed packaging, except for cases of defective goods .
The delivery or invoice stamped by DMD has validity as a manufacturer warranty, it will take effect from the day he delivers the address of the buyer.

Claims for any impacts that the product is delivered damaged, faulty, wrong, or any other cause of complaint could be treated as follows: Whenever the completed form should be returned for refund. In the case of seeking repayment of the amount, the customer must send the product to Digital Micro Devices, within 7 days after receiving the order and return costs, are borne by the customer (as Act 15 / 1 / 96 7 / 1996). If, by contrast, want the replacement product, DMD is committed to delivering product to the customer in perfect condition, and collect the faulty andalusia delivery.

If the product is software. After receiving the product, it must be registered by sending us the registration form or by certified mail the registration form with the sender signed it.


TECHNICAL SERVICE: If your product requires calibration, not working properly or has suffered a failure and sent him to repair, follow these steps:

Do not even send the product for repair. All packages will be returned that do not bear the number of accepted RMA repair.

Please fill out the form to that found in FRP repairs, duly completed with your order number in the store or original invoice number, send it by email or alternatively or

It will return an RMA number to accept compensation to be included in the shipping package and shipping instructions.

Send the product conveniently packaged, preferably by post or to transport freight prepaid by MRW or TNT.

Repairs will be made normally within two weeks and within a period not exceeding two months.

For any claim or potential impact, we recommend you contact at the Customer Service, phone: 615 18 50 77 or send an email to:,

The repairs must be sent to:

  Digital Micro Devices s.l.

  C / Federico García Lorca, 5.

  MUSEROS 46136 (Valencia) - Spain.

  Technical Service.